Emergency Drainage
Drain flooding, sewage backing up or a complete blockage? Say it is urgent in the job details box, and we'll pass it on straight away.
What is emergency drainage?
Emergency drainage is help with urgent problems: flooding, sewage backing up into a property, or a complete blockage. The first job is to deal with the immediate danger. Ask for a camera check afterwards to find the cause.
Some drain problems can't wait. Think of flooding, sewage backing up into a home, or a complete blockage that stops you using sinks and toilets. Since these get worse fast, they need a quick, calm response to limit the damage.
Tell us what is happening and where you are. We'll pass your request on straight away. Ask the engineer to clear the immediate problem, then check on camera for the cause.
For more detail, read what it costs to unblock a drain, who is responsible for a blocked drain and what drain jetting costs.
When you need emergency drainage
- Sewage or waste water backing up into the property
- Flooding from a drain, gully or manhole
- A complete blockage stopping all drainage
- An overflowing manhole or a contamination risk
Why it matters
Flag it as urgent
Say it is urgent in the job details box if there is sewage or flooding. We'll pass it on straight away, and you can ask for the earliest free slot.
Limit the damage
A quick clear cuts the risk of flooding and contamination. That limits the mess, the cost and the disruption.
Check the cause
Once the emergency is under control, ask for a check on what caused it. That way, you can fix the root problem, rather than wait for it to strike again.
What it usually includes
Ask the engineer to confirm what their quote covers, since this varies.
- Your request passed on straight away (say it is urgent in the job details box)
- Clearing the blockage and making the situation safe
- A camera check for the underlying cause once it is under control (ask for it)
- Clear advice on any permanent repair needed
How it works
- 01
Tell us what's happening
First, describe the problem and where you are in the form. Details help, so tell us if there is sewage or active flooding.
- 02
Passed on straight away
Next, we pass your request on straight away. While you wait, stop running water into the drain, and keep people and pets away.
- 03
Make safe & advise
Finally, ask the engineer to make the situation safe and to say what follow-up repair, if any, it needs. You then know what still needs doing.
How much does emergency drainage cost?
The cost of an emergency call-out depends on how bad the problem is and the time of day. It also depends on what it takes to make the situation safe. Get in touch, and ask for a written quote before any work starts.
What affects the price
- The severity of the flooding or blockage
- Time of day (ask whether night or weekend visits are possible, and what they cost)
- What is needed to make the situation safe
- Whether follow-up repair work is required
Each job gets its own price. Send us the details, with no obligation. Ask for a written quote before any work starts.
Request a no-obligation quote →Emergency Drainage — your questions answered
How much does an emergency drainage call-out cost?
It depends on how bad the problem is, the time of day, and what it takes to make things safe. Get in touch, and ask for a written quote before any work starts.
Is there a 24/7 emergency call-out?
There's no promise of a 24/7 call-out. Still, you can use the request form at any time. Say it is urgent in the job details box, and we'll pass your request on straight away.
What should I do while I wait?
Stop using water and flushing toilets, so you don't add to the problem. Keep people and pets away from any sewage or flooding. If it is safe to do so, switch off electrics near the affected area.
What counts as a drainage emergency?
It means flooding, sewage backing up into a property, or a complete blockage that stops you using your drains. If you aren't sure, describe it in the job details box and say it is urgent.
Further reading
Get an emergency drainage quote
Tell us what you need and where you are, and we'll pass your request on straight away. There's no obligation. Ask for a written quote, then decide.