Privacy Policy
Last updated: 1 October 2026
Who we are
CCTV Drain Experts ("we", "us") runs this website. It takes requests for CCTV drain surveys and drainage work across the UK and passes each one to a drainage engineer who covers the area. You can contact us via our online form.
What we collect
When you request a quote, we collect the details you give in the form: your name, phone number, postcode, address, the service you need and any note you add. If you email us, we also receive your email address and your message.
When you submit a form on this site we also record a small amount of technical information alongside your enquiry: the URL of the page you submitted from, your browser's user-agent string, your country (derived from your IP), and your IP address. This information is stored together with your enquiry in our secure database (Cloudflare D1) and is used to operate the form, prevent abuse and pass on your request.
When you use the website, we also collect standard analytics data (such as pages visited and approximate location) through Google Analytics. Unless you accept analytics cookies, it runs without cookies.
How we use it
- To pass your request to a drainage engineer who covers your area, so they can contact you about the job and quote for it.
- To keep a record of each request, so it can be followed up.
- To prevent spam and abuse of our forms (using IP address and user-agent).
- To improve this website.
Our lawful basis is your consent and our legitimate interest in responding to enquiries, preventing form abuse and running our business.
Sharing
We pass the details of your request (name, phone number, postcode, address, service and note) to a drainage engineer who covers your area, so they can contact you about the job. That engineer carries out and prices any work. We do not sell your data. We also use providers to run the site, including hosting (Cloudflare) and analytics (Google Analytics, which runs with its cookies switched off unless you accept analytics cookies). These providers process data on our behalf.
Retention
We keep enquiry data only as long as needed to respond and to meet legal and accounting obligations, then delete it.
Your rights
You have the right to access, correct or delete your personal data, and to object to or restrict its processing. To exercise these rights, use our online form. You may also complain to the Information Commissioner's Office (ICO).
Cookies
See our Cookie Policy for details of the cookies we use.